Understanding Live Chat Software: A Short Guide for Consumers

If you search for “live chat software” and other related terms online, you’ll find that the majority of the information provided by the search engine is directed towards website owners. While this is a good thing if you are running an e-commerce site, what if you’re on the other side of the fence – that is, you are a consumer who is not yet that familiar with this form of correspondence? This article aims to fill that void by helping individuals like you know more about the live chat tool that’s been popping up on the websites of almost all online stores. Read the succeeding paragraphs for more information.

What is a Live Chat Software Program?

live chat softwareA live chat application is a tool that has the same functions as phone and email support. It is used mainly by online business owners to communicate with their website visitors in real time in order to provide information and/or answer questions regarding the company and its products and services. Live chat applications can either be free or paid with the latter usually having more features. Programs can also be classified according to whether the chat window is embedded in the website or a pop-up chat window appears when triggered.

How Do You Use the Application?

In most live chat programs, a chat button or icon is embedded in the website. This indicates whether or not live chat support is available. If it is, all you have to do is click on it and you can start chatting with the agent.

Tips When Using a Website’s Live Chat Feature

In the same way that there is a code of sorts that live chat agents are encouraged to follow in order to provide exceptional support, website visitors like you should also bear some things in mind when taking advantage of a site’s live chat software. Some of these are the following:

If the website has an FAQ page, see first if the issue that you have is already addressed there. Initiating a chat session when the answer you’re looking for is just a click away is a waste of time for both you and the agent.

Make sure you have all the necessary information before you engage in a chat with the operator. Providing as many details as you can makes it easier for the agent to understand the issue and respond appropriately to it.

Keep any negative emotions you might have in check. Even if you’re fuming mad because of a problem with the company’s service or merchandise, resist the urge to lash out at the live chat agent. Typing in all caps, as well as making use of foul language and a myriad punctuation marks, will only make it more difficult for the operator to assist you (either because he finds it hard to read your sentences or because he’s on the verge of getting mad as well).

Author Bio

Unlike most chat companies, that either provide just Live Chat Software or just service via the use of another company’s software, we do both. We have our own software platform and employ our own agents. This enables us to innovate and respond to our customer’s needs much faster. This also results in greater cost savings for our customers and partners.

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SEO Services: What You Ought to Remember

As consumers are migrating to the internet, businesses are also establishing a strong presence in the World Wide Web. In this regard, one of the most popular and widely sought after forms of internet marketing strategy today is SEO or search engine optimization. This is not surprising though because through the years, it has proven to be very effective.

An overview 

But even though SEO services have been proven to yield a multitude of benefits, it is important that you understand even a little bit about it first before you dive into a full-blown SEO campaign. This way, you know what to expect and what to demand at the same time.

With that, here are some things you ought to keep in mind.

SEO takes time 

First of all, you must always remember that it takes time before you see the SEOBenefitsfull blown benefits and rewards of your SEO campaign. SEO is actually a long term investment. While it is true that you can have aggressive campaigns and similar tactics and they will yield good results, the best and longest lasting results come from a long term SEO campaign.

SEO is not a magic bullet. This is exactly why a lot of businesses actually prefer to have a monthly retainer contract. As an SEO expert put it, the real value of your SEO efforts will not realize or materialize in the first couple of months. Give it some time and you will be amazed on the rewards you will reap.

SEO is volatile 

When you hire SEO services, you should also remember that SEO is volatile by nature. This essentially means that as SEO changes, so will your rankings. One reason for this is the stiff competition in the field. With the bulk of companies striving to get to the top through their SEO campaign, the rankings will surely change in an instant. The algorithms change, new competitors come, and then rankings rise and fall.

With that, constant monitoring and long term efforts pay off. This is also why SEO services are hired on retainers. This way, business executives can make sure that their website rankings are constantly good and their SEO campaign is always top-notch.

Hiring SEO agencies is best 

Although SEO can be done by non-experts, it is still best to leave the job to the people who have the necessary knowledge, skills and training for it. After all, this is a competitive field, as mentioned earlier. Hence, you do not want to waste time, effort and money just because you want to cut back on your expenses at the onset.  Remember, you must weigh the initial investment against the end results.

Also, you have to keep in mind that not all the SEO services out there are created equal. Some firms are better than the others. There are also those which are known for their expertise in certain areas. Hence, you must find a reputable company that is known to be the best in the type of SEO service that you are eyeing.

SEO Services provided by SEO Company

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What would an SEO Company do?

Linking is very important when it comes to search engine optimization. While not everyone has enough money to work with an SEO company, they should at least know the basics of a strong linking strategy. They should also make themselves aware of some of the traps when it comes to linking – you do not want your website to be punished because you were not aware that a certain tactic for linking was banned by the search engines.

Let’s first go over some of the ways to practice linking in an unregulated SEO Workingway. Please be aware, that if you or your SEO company is using any of these methods, it is possible (even likely) that you will get found out by the search engines and marked as spam. Firstly, one of the older ways to fool the search engines was to build many different sites, each linking to each other, forming a type of link network. While this in theory may not be viewed as black hat SEO, the attempt to deceive the search engine is what makes it shady. It is always best to build links in a natural way. Secondly, using link farms is a terrible way to get your website to the top. For the past few years, search engines have been cracking down on link farms and they are no longer tolerated. If your SEO company is using one, you better do something about it.

Now that we have talked about a few ways SEO Company and Linking not to link build, let’s talk about some of the better methods that will actually result in a bit of success. Commenting on blog and forum posts is a great way to build up natural links. By adding insightful comments on a relevant post, you can solidify yourself as a leader in your niche, while linking directly back to your site. Another way to add a natural link is by writing your own blog posts and articles. You can write roughly 500 words, with a keyword density of around 1-3%, and at the end you include a link to your website. Search engines appreciate this and people can definitely benefit from the information provided in the article.

One final thing we should touch on is a scam you should be aware of when looking for links. Often times, companies will approach you to offer ‘reciprocal linking’. This is essentially when you put a link to another company on your site, and they include a link to theirs. Often times, this is a scam and while you have their link on your site, you can never track them down to get your link on their. Be mindful of this because a) you don’t want to have too many irrelevant links on your site and b) you do not want to get scammed by an SEO company like this.

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